Orders are usually shipped within 24 hours so long as:

• Order is made before 12:00pm (Australian Eastern Time GMT +10;00)
• Products are in stock
• Mon – Fri (weekends & public holidays excluded)

We do not take responsibility for incorrect information provided at checkout. If an item is sent to an incorrect address because of user error, we are not obliged to re-send the item to an alternate address at our expense. We will not accept liability for any loss or damage during delivery. Orders can usually take up to a maximum of 7 days for delivery although we will always make an effort to get the item(s) to you sooner, if possible. In the event that delivery is delayed you agree that late delivery does not constitute a failure of our agreement and does not entitle you to cancellation of an order. We will not accept liability for any loss or damage arising from items stolen, lost or damaged after delivery has taken place.

Shipping Rates and Estimates

We offer flat rate shipping via Australia Post on all orders Australia wide.

Orders within Australia have two options. Regular postage can arrive between 1-6 working days depending on your location.  Express post can arrive next business day (subject to Australia Post terms and conditions).

To be eligible for next day delivery, you must order before 12:00pm, items must be in stock and your postcode must be eligible for Australia Post Next Day Delivery Guarantee. It is important to know that Australia Post does not deliver on Weekends or Public Holidays.

If you feel your order has had ample time to be delivered but has not arrived, please contact us immediately. We are able to track all orders within Australia.

Please contact us at K18hair@ozdare.com for any shipping enquiries.